Refund Policy
Last updated 31 August 2026
30-day money-back guarantee. If you are not happy with Sayful Pro for any reason, email support@sayful.app within 30 days of your purchase and you will get a full refund.
How to request a refund
Email support@sayful.app from the address you used at checkout, or include your order reference. You do not need to give a reason.
How long it takes
Refunds are approved within 2 business days of your request. The merchant of record identified at checkout and on your receipt returns the money to your original payment method within 14 days of approval. For Creem card payments, funds typically appear within 5-10 business days. Exact timing depends on your payment method, bank or card issuer.
What happens to your access
Sayful Pro features stop working when the refund is processed. Your account stays open and you can keep using the free version of Sayful, including your settings, notes and history.
Cancelling a subscription
You can cancel at any time through the billing link supplied by the merchant of record on your receipt, or by emailing support@sayful.app. Cancelling stops future payments. You keep Pro access until the end of the period you have already paid for.
Who you are buying from
Sayful is provided by Mykhailo Korotych, Myronenko 43, Poltava, 36010, Ukraine. Your purchase is sold by the merchant of record identified before checkout and on your receipt. For purchases completed through Creem Checkout, Creem acts as merchant of record and processes any refund that we approve.